Built for community management companies

One compound.
One platform.
Everything connected.

One platform that connects management, residents and service providers.

Book your demo
LiveManagement
Collection rate87%
Open tickets5
SRV-2841Villa 214Accepted
Resident app: requesting a service
Resident
Provider app: accepting the request
Service provider
Full control
Tickets that run themselves
Income from every service
An app with your brand
THE JOURNEY OF ONE REQUEST

One request.
Every party connected.

Creates the requestAccepts the jobPays and ratesGets paid
Resident01 / 04Creates the request

Chooses the service and describes the problem.

Provider02 / 04Accepts the job

Sees the details and accepts in minutes.

Resident03 / 04Pays and rates

Pays 150 SAR in the app and rates the service.

Provider04 / 04Gets paid

Receives 135 SAR, after your company’s 15 SAR share.

One request. Every side wins.

Paid by the resident150 SAR
To the provider 135 SARTo your company 15 SAR
+50 points Back to the resident

Plus a monthly app subscription from every resident.

RESIDENT EXPERIENCE

A full day
in one app.

Your store
12:15 pmYour storeOrder from stores inside the community.
Your bills
2:30 pmYour billsAll bills, paid in a tap.
Events
6:00 pmEventsRegister and get the entry pass.
Ask your neighbors
9:00 pmAsk your neighborsAsk and share with neighbors.
Rewards
End of dayRewardsPoints that come back as discounts.
THE TECHNICIAN’S CYCLE

The technician’s cycle.
From request to payout.

New request
01 · New requestA new job arrivesSees the job and accepts in seconds.
Request status
02 · Request statusEvery step, visible to everyoneLive status for the resident and your company.
Wallet and payouts
03 · Wallet and payoutsClear earnings, paid to your accountWeekly transfer to the technician’s bank.
FULL CONTROL

Every community you manage
In one dashboard

LiveControl roomAl Andalus Gardens
Open tickets5↓ 3 vs last week
Collection rate87%↑ 4% vs June
Avg. resolution18 h↓ 6 h vs June
Resident rating4.2↑ 0.3 this month
  • Pharmacy order with prescriptionVilla 214 · 166 SAR
    RejectApprove
  • New property listingVilla 214 · for rent
    RejectPublish
  • New service providerAl-Nour Maintenance · electrical
    RejectActivate
  • 3 tickets passed the 24 h SLAMaintenance · Building B2
  • 14 accounts overdue46,800 SAR outstanding
  • Swimming academy is full12 residents on the waitlist
  • “Communication” sentiment is downThis month
  • SRV-2841 · Villa 214Al-Zahrani Maintenance
    Paid · rated 5 ★150
  • SRV-2840 · B2 · 704Cool Air Services
    On the way220
  • SRV-2839 · Villa 96Al-Nour Maintenance
    In progress180
  • TKT-1187 · Building B2Maintenance team
    SLA breached—
Collections and tickets at a glanceLive numbers for every community, updated in real time.
Decisions in one tapApprove, reject or publish without opening another screen.
Alerts before complaintsSLA breaches, late payments and resident sentiment, flagged early.
Every request, one queueEach request with its provider, status and value.
AI OPERATIONS

Your team oversees…
Rifada gets it done

AI receives every complaint, assigns your team and follows up until it is closed.

Resident complaint · TKT-1190 · Building A“The corridor lights on floor 3 are out.”
  1. Complaint received“Corridor lights out” · Building A
  2. Classified automaticallyShared area · Free · High priority
  3. Assigned to your teamIn-house maintenance technician
  4. Accepted by the technician6 minutes after the complaint
  5. Follow-up sentStill within the 4-hour SLA
  6. Fixed and closedResident rated it 5/5
DIGITAL TWIN

Know your community
in every detail

Buildings, assets and cameras in one live view.

3D digital twin of the compound
YOUR BRAND

Your name on the app
Our platform behind it

One resident app, under your company’s name.

Rifada resident app home screen

How does the launch work?

  1. 01Set up
  2. 02Brand
  3. 03Connect
  4. 04Go live
BEFORE YOU START

Frequently asked
questions

Does management lose control when external providers are involved?

No. Your company approves the providers who work in its communities, sees the status and rating of every request and can suspend any provider who falls below standard, while the provider handles the job itself.

How does your company earn from Rifada?

From resident subscriptions, and from every service and every store order. In return, residents earn points redeemed as discounts, with the details set by each community agreement.

What is the difference between a service request and a complaint?

A service request is a paid job inside the resident’s unit, handled by an approved provider from the marketplace, and your company earns a share of it. A complaint concerns shared services outside the unit, such as lighting, elevators or cleaning, and goes to your own team with no provider and no commission.

How is Rifada priced?

Pricing depends on the size of your portfolio and the number of units. We share the details during the demo, based on your communities.

Where is our data hosted?

Hosting and data-protection requirements are agreed with you before launch, in line with the regulations that apply to your company.

BOOK YOUR DEMO

See Rifada running
on your communities.

A 30-minute walkthrough with our team, built around how your company runs its communities today.

Book your demo
Book your demo
Skip to content
Rifada
Book your demo
Book your demo
RifadaBuilt for community management companies

One compound.
One platform.
Everything connected.

Rifada connects management with residents and service providers: fees collected automatically, requests completed faster and services delivered to residents in a tap, with no calls and no paperwork.

Book your demo

Management · Residents · Service providersOne connected community.

Rifada resident appWatch how Rifada works
Full controlOne dashboard for every community: tickets, collections and SLA.Tickets that run themselvesAn AI agent classifies every complaint, assigns your team and follows up until it is closed.Income from every serviceA share of every service and store order, plus a subscription from every resident.An app with your brandOne resident app carrying your company’s name across all your communities.
THE JOURNEY OF ONE REQUEST

One request.
Every party connected.

Follow the request’s journey from the resident app to the provider app, and see where every riyal goes.

Resident
Resident app: requesting a serviceResident app: payment confirmed and rating the provider
Creates the requestPays and rates
Rifada / Management
Rifada management dashboard
Request #SRV-2841 · Maintenance

ProviderAl-Zahrani Maintenance

StatusNew requestAccepted · on the wayPaid · rated 5 ★Provider paid

Cost150 SAR

Management share15 SAR

Provider
Provider app: accepting the new jobProvider app: earnings added to the wallet
Accepts and deliversGets paid

One request. Every side wins.

A trusted service for the resident, more customers for the provider and a share of every transaction for your company, without the burden of delivery.

150 SARPaid by the resident→135 SARTo the provider+15 SARTo your company++50 pointsBack to the resident
Your company earns from:
  • Resident app subscriptions
  • Every service and every store order
Service providersQualified jobs, paid securely

Verified requests from inside the compound, with payment held and released to you as soon as the job is done.

ResidentsValue that comes back

Points on every request and purchase, redeemed as discounts on the next ones.

Illustrative figures. Subscriptions and shares are set by each compound’s agreement.

Book your demo
RESIDENT EXPERIENCE

A full day
in one app.

From the store and the bills to events and staying in touch with neighbors, everything a resident needs is in an app that carries your brand. The more residents rely on it, the fewer the calls and the faster the collections.

Your storeYour billsEventsAsk your neighborsRewards
12:15 pm+40 points2:30 pm+30 points6:00 pm+20 points9:00 pm+10 pointsEnd of day100 points today

Instead of five different apps for community life, Rifada brings your whole day into one experience.

Your home. Your services. Your community.

THE TECHNICIAN’S CYCLE01 / 03

A new job arrives
Accepted in a tap

The technician sees the job, the area and the resident’s description, then accepts or declines before the timer runs out.

A new job arrives in the provider app
Approved by your company
Trusted by residents
FULL CONTROL

Every community you manage
In one dashboard

Tickets, SLA, collections, residents, facilities and providers across your whole portfolio, with reports ready to share with owners and developers.

Rifada / Management
Rifada management dashboard: collections, tickets, decisions and operational alerts
A fully Arabic management dashboard. Figures shown are for illustration only.
Rifada / Operations workflowLive
Resident complaint · TKT-1190 · Building A“The corridor lights on floor 3 are out.”
New
  1. 01
    UnderstandsReads the complaint: a lighting fault in a shared area.
    DoneNowNext
  2. 02
    ClassifiesComplaint to management · Free · Shared area
    DoneNowNext
  3. 03
    RoutesAssigned to your in-house maintenance team
    DoneNowNext
  4. 04
    Your teamYour technician accepted the ticket in 6 minutes
    DoneNowNext
  5. 05
    Follow-upReminder sent · SLA on track (4 h)
    DoneNowNext
  6. 06
    ResolutionFixed, closed and rated 5/5 by the resident
    DoneNowNext

Illustrative workflow. The team keeps oversight at every step.

AI OPERATIONS

Your team oversees…
Rifada gets it done

An AI agent that runs your team’s tickets

It reads every resident complaint about shared services, classifies it, assigns it to the right person and follows it up against the SLA until it is closed, all under your team’s supervision.

  • Route tickets
  • Identify the right workflow
  • Follow up on every process
  • Do more with the same team
Control roomDigital twin
Al Andalus GardensMS
Cameras online
24/24All streams healthy
Facilities open
6/7Gym maintenance at 4 pm
Visitors today
386 more than yesterday
Open alerts
2Average response: 4 min
Al Andalus Gardens
3D digital twin of the compound: four residential buildings, a gym, a pool and the main gate
FacilitiesLive status
ClubhouseBirthday booking, 6 to 9 pmBooked
Security alerts2
  • Gate 2: a car without a visitor pass2 min
  • Back wall: perimeter sensor triggered11 min
Management dashboardLive cameras
DIGITAL TWIN

Know your community
in every detail

Rifada’s digital twin connects buildings, units, facilities, assets and cameras to live operational data, so your team spots issues early and plans maintenance before things break.

Try the live cameras switch

An illustrative view of the management dashboard.

YOUR BRAND

Your name on the app
Our platform behind it

An app that carries your company’s brand across every community you manage, so residents see your name, not ours. Real estate developers can also add their brand to their projects.

How does the launch work?

  1. 01
    Set upCommunities, units and residents imported into Rifada in one go.
  2. 02
    BrandYour logo, colors and app store listing.
  3. 03
    ConnectGates, cameras, payments and the systems you already use.
  4. 04
    Go liveYour team trained and residents invited to the app.

Hosting and data-protection requirements are agreed with you before launch.

Book your demo
Resident app carrying your company brand
App nameYour company
CommunitiesOne app for all of them
BEFORE YOU START

Frequently asked
questions

Everything you need to know about Rifada before your next step.

What makes Rifada different from other resident apps?

Most resident apps are limited to communication and services. Rifada connects management, residents and service providers in one platform, together with the store, the digital twin and the smart home, so your company sees everything happening across its communities from one place.

Who is Rifada built for?

Community and facility management companies and real estate developers, and the residents and service providers they work with. Each side gets a dedicated experience within the same platform.

Does management lose control when external providers are involved?

No. Your company approves the providers who work in its communities, sees the status and rating of every request and can suspend any provider who falls below standard, while the provider handles the job itself.

How does your company earn from Rifada?

From resident subscriptions, and from every service and every store order. In return, residents earn points redeemed as discounts, with the details set by each community agreement.

Is Rifada just an app?

No. Rifada is a live digital copy of your community, connecting buildings, facilities, cameras and smart devices with operating data in one place.

Can Rifada integrate with existing systems?

Rifada is designed as a connected platform that works with the systems and technologies your community already uses. The right setup depends on your hardware and providers.

How is Rifada priced?+

Pricing depends on the size of your portfolio and the number of units. We share the details during the demo, based on your communities.

Where is our data hosted?+

Hosting and data-protection requirements are agreed with you before launch, in line with the regulations that apply to your company.

What is the difference between a service request and a complaint?+

A service request is a paid job inside the resident’s unit, handled by an approved provider from the marketplace, and your company earns a share of it. A complaint concerns shared services outside the unit, such as lighting, elevators or cleaning, and goes to your own team with no provider and no commission.

Can the app carry our company’s brand?+

Yes. Rifada runs as a white-label app under your brand across all the communities you manage, with co-branding for developers when needed.

BOOK YOUR DEMO

See Rifada running
on your communities.

A 30-minute walkthrough with our team, built around how your company runs its communities today.

Book your demo

Management · Residents · Service providers

BOOK YOUR DEMO

See Rifada running
on your communities.

A 30-minute walkthrough with our team, built around how your company runs its communities today.

  • One request, from the resident app to the provider app
  • The management dashboard for your whole portfolio
  • How your company earns from services

We use your details only to arrange the demo.
Rifada